Secure Communication Gateway
Encrypted support channels for the BlackOps Market ecosystem. For account recovery, vendor applications, escrow disputes, and critical infrastructure reporting. All external communications regarding sensitive data MUST be PGP signed and encrypted.
General Support
Primary channel for account recovery (2FA reset), vendor applications, and general inquiries. Messages containing order details must be PGP encrypted.
> SLA: 24-48 hours | PGP Required
Dispute Resolution
For active order issues and escrow releases. Access the internal ticket system via your dashboard. Tickets are linked directly to Order IDs for rapid resolution.
> Priority: High | Internal Only
Security & Ops
Critical line for reporting security vulnerabilities (bug bounty), vendor exit scams, or infrastructure anomalies. Direct escalation to admin team.
> Encryption Mandatory | 24/7 Ops
Support Protocol // Guidelines for faster resolution
- [1] Check the FAQ and Tutorials before opening a ticket.
- [2] Never share your mnemonic phrase or PIN with support staff. We will never ask for it.
- [3] Unencrypted emails containing PII or transaction hashes will be automatically discarded by server filters.
- [4] Allow 24 hours for ticket responses before bumping. Multiple tickets for the same issue will delay processing.
System Status
Official PGP Key
Import this public key to verify signed messages from administration or to encrypt sensitive data sent to support. Always verify the key fingerprint before trusting any communication.